9am to 4pm ET, weekdays (closed on Ontario statutory holidays)
Mailing address (not a retail outlet)
Shop our website and then phone (1-800-361-5168) to place your order and arrange for a convenient pickup time at our Carleton Place (Ottawa Area) office. Same-day and off-hours pickups are available. There is no showroom or in-person shopping at this location.
We accept Visa and Mastercard. Debit cards and credit cards are accepted at our exhibit tables at conferences, and from those making a pickup at our Carleton Place location.
Where to buy Global Heritage Press, MacDonald Research, and Jesuit Studies products:
Where to buy Global Archival Products
Are you a Retailer? Would you like to sell our products?
This website (www.globalgenealogy.com) is our retail storefront which includes products from a long list of suppliers. We also publish more than 400 history and genealogy titles under the imprints of Global Heritage Press and MacDonald Research. Those titles are included on this retail website but are also available to booksellers on a wholesale basis. GlobalGenealogy.com also manufactures archival conservation, preservation and storage products. We welcome inquiries from booksellers and retailers who would like to add our products to their retail offering.
To make inquiries or to set up a reseller's account contact Sandra Roberts by email or phone 1-1-800-361-5168 (Mon to Fri, 9am-4pm ET).
GlobalGenealogy.com Inc sells books and other resources that are used for research purposes. As a result we do not accept returns unless you receive an item in faulty or damaged condition or if you receive an item other than that which was ordered.
Exchange merchandise for an identical item only:
If the fore-mentioned conditions apply, we will promptly provide a return authorization number and exchange the merchandise for an identical item only. We do not process credits nor do we provide cash or credit card refunds. If you recieve a faulty or damaged product from us, we will email a shipping label to you so you can return the product at our cost. We also pay for the shipping cost for the replacement product. GlobalGenealogy.com Inc. does not accept 'collect' nor 'COD' parcels.
Return Authorization Number:
Call 1-800-361-5168 between 9 AM to 5 PM E.T. Monday to Friday, or send an email outlining your request. Please be prepared to provide your invoice number. We do not accept responsibility for any item returned without a return authorization number. The address to return your shipment to will be provided with the return authorization number.
We ship exclusively via Canada Post because of their reliable delivery agreements with couriers and postal services worldwide, reliability, speed of delivery and low cost. We will ship by your choice of courier/carrier if they service our shipping point, and you have an account with them that the shipping charges can be charged to.
Newsletters - Double Opt in
Our email newsletter is sent to only those who specifically subscribe to it. We use an automated double opt in system to ensure that it is you who subscribed your email address, That means that when you submit a subscription, an email is sent to your email address that requires a response from you confirming that it was you who subscribed. A subscription is not finalized until that response is received. Once subscribed, every newsletter includes an obvious link where you can manage/update your subscription or cancel your subscription.
We respect your right to privacy. When using this site, you may choose to submit personal information through email, online forms or our online shopping cart. We use this information to process your your online orders, process various requests, and manage newsletter subscriptions. We will never intentionally sell, share, or distribute any of your personal information to third parties, except as required by Canadian statute or Court Order.
More resources from GlobalGenealogy.com: