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Contact Information





GlobalGenealogy.com founders, Sandra and Rick Roberts
at a conference at Library & Archives Canada, Ottawa
    Administration and Sales    9am to 4pm ET, weekdays (closed on Ontario statutory holidays)

    • Administration: Email or phone 905-875-2176
    • Sales and order processing: Email or phone: 1-800-361-5168
    • Printing and binding enquiries: Email or phone: 1-800-361-5168


    Tech Support: Customer pickups:
    Shop our website and then phone (905-875-2176) to place your order and arrange for a convenient pickup time at our Milton (Greater Toronto Area) office. Same-day and off-hours pickups are available. There is no showroom or in-person shopping at this location.

    Payment options:
    We accept Visa, Mastercard and American Express. Debit cards and cash are also accepted at our exhibit tables at conferences, and from those making a pickup at our Milton location.

    Where to buy Global Heritage Press, MacDonald Research, and Jesuit Studies products:
    Where to buy Global Archival Products
    Are you a Retailer?    Would you like to sell our products?
    This website (www.globalgenealogy.com) is our retail storefront which includes products from a long list of suppliers. We also publish more than 400 history and genealogy titles under the imprints of Global Heritage Press and MacDonald Research. Those titles are included on this retail website but are also available to booksellers on a wholesale basis. GlobalGenealogy.com also manufactures archival conservation, preservation and storage products. We welcome inquiries from booksellers and retailers who would like to add our products to their retail offering.
    To make inquiries or to set up a reseller's account contact Sandra Roberts by email or phone 1-905-875-2176 (Mon to Fri, 9am-5pm ET).

    Return Policy:
    GlobalGenealogy.com Inc sells books and other resources that are used for research purposes. As a result we do not accept returns unless you receive an item in faulty or damaged condition or if you receive an item other than that which was ordered.

      Exchange merchandise for an identical item only:
      If the fore-mentioned conditions apply, we will promptly provide a return authorization number and exchange the merchandise for an identical item only. We do not process credits nor do we provide cash or credit card refunds. If you recieve a fauty or damaged product from us, we will email a shipping label to you so you can return the product at our cost. We also pay for the shipping cost for the replacement product. GlobalGenealogy.com Inc. does not accept 'collect' nor 'COD' parcels.

      Return Authorization Number:
      Call 905-875-2176 between 9 AM to 5 PM E.T. Monday to Friday, or send an email outlining your request. Please be prepared to provide your invoice number. We do not accept responsibility for any item returned without a return authorization number. The address to return your shipment to will be provided with the return authorization number.

    Shipping
    We ship worldwide daily!    Shipping options

    Newsletters - Double Opt in
    Our email newsletter is sent to only those who specifically subscribe to it. We use an automated double opt in system to ensure that it is you who subscribed your email address, That means that when you submit a subscription, an email is sent to your email address that requires a response from you confirming that it was you who subscribed. A subscription is not finalized until that response is received. Once subscribed, every newsletter includes an obvious link where you can manage/update your subscription or cancel your subscription.

    Privacy Statement
    We respect your right to privacy. When using this site, you may choose to submit personal information through email, online forms or our online shopping cart. We use this information to process your your online orders, process various requests, and manage newsletter subscriptions. We will never intentionally sell, share, or distribute any of your personal information to third parties, except as required by Canadian statute or Court Order.





More resources from GlobalGenealogy.com:

History & Genealogy Books...
History and genealogy books, maps, CDs from a wide selection of publishers, including Global Heritage Press. Browse resources listed by country, location or topic.

Document & Artifact Preservation Products
Acid-free storage and display products to preserve and safely store your family heirloom documents and artifacts.

Printing & Binding Solutions
You've done the research, written the stories, gathered the photos and illustrations, and put them all together... Now let GlobalGenealogy.com produce a finished book you will be proud to call your own.

Family Tree Charts & Census Forms
Poster-size blank family tree charts, plus a variety of free blank letter-size charts and census forms



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